Terms of Service
Effective Date: April 30, 2025
These Terms of Service ("Terms") set forth the legally
binding terms and conditions for your access to and use of all VPN Master (or
Snap Master VPN, depending on your region) services, including the website(s)
("Websites"), VPN Master or Snap Master VPN application(s)
("Apps"), and related services (collectively, "Services").
These Terms, along with our Privacy Policy, establish the entire
agreement between you and SECUREGUARD
GROUP PTE. LTD. (“VPN Master”, “Snap Master VPN”, “we”,
“us”). Our business is based on the principle of user privacy and full legal
compliance.
By accessing or using any Services, you acknowledge that you have read,
understood, and agree to these Terms, as well as our Privacy Policy.
If you are accepting these Terms on behalf of a business or other legal
entity, you represent and warrant that you are authorized to bind that entity
to these Terms on its behalf.
If you do not accept or agree to these Terms or the Privacy Policy, you
must not install, access, or use the Services.
Service Overview and Commitment to No-Log Policy
VPN Master provides basic and premium virtual private network (VPN)
services designed to enhance your online privacy and security.
We operate under a strict no-log policy. VPN Master does not collect,
store, or log online activity data, browsing history, traffic destination, DNS
queries, or connection metadata. All data collected is limited to what is
necessary for account management, transaction fulfillment, basic
troubleshooting, or customer support, and cannot be linked to your VPN usage.
Our system is architected such that account, diagnostic, payment, and
analytics data are strictly segregated, with no technical possibility for
cross-referencing between these domains.
Our technical architecture and privacy management controls are
regularly reviewed with internal audits to ensure your confidentiality is never
compromised. User trust and data privacy remain our highest priorities.
Account Registration and Responsibilities
Certain features may require you to create an account. When you
register, you must provide a valid email address and set a password. For
Subscriptions, billing or payment information may also be required.
You are responsible for maintaining the confidentiality of your account
credentials, and for all activities conducted through your account. You must
notify us promptly of any unauthorized use of your account or security breach.
You must ensure all information you provide is true, accurate, current,
and complete. We reserve the right to verify any provided information, and to
suspend or terminate your account if it is found to be false or incomplete.
Do not share your password or other account access information with
anyone. Account sharing is prohibited.
Use of Services and Modifications
Your use of the Services is at your own risk. We may introduce new
features, modify, or discontinue features or functions of the Services at any
time, without notice or liability.
We are not liable for any loss, harm, or adverse consequence you
experience in connection with Service changes or interruptions. VPN Master, its
owners, employees, and affiliates shall not be liable for any damages arising
from your use of the Services.
Changes to Terms
We may revise and update these Terms periodically. Revisions will be
posted on our Websites, with the effective date
indicated at the top. Your continued use of the Services after changes become
effective constitutes agreement to the updated Terms. Please review these Terms
regularly.
Privacy Policy
We are committed to protecting your privacy and operate our Services
under a strict no-log policy. We do not log user activity (websites visited,
DNS lookups, emails, etc.) or VPN usage. Only access attempts for security and
diagnostics are logged, and those are expressly separated from user account and
VPN traffic.
Refer to the Privacy Policy for full details about the nature,
scope, and processing of information.
Third-Party Websites and Services
The Services may contain content or links to third-party websites and
services not operated or controlled by VPN Master. We are not responsible for
the availability, accuracy, or policies of any third-party content or service.
From time to time, we may use third-party-provided software or services
on terms set forth by the respective licensors. We disclaim any warranty
regarding such third-party services.
Intellectual Property and License
Subject to these Terms, we grant you a non-exclusive, personal,
revocable, non-transferable, and non-sublicensable license to:
1.
Download our Apps,
2.
Access our Websites,
3.
Use the Services, including products
and features provided via our Apps or Websites.
No other rights or licenses are granted.
The Services, Apps, and Websites and all related intellectual property
are owned by VPN Master. We retain all right, title and interest in and to the
Services and any portion thereof, including, without limitation, all
copyrights, trademarks, service marks, patents, trade secrets and other
intellectual property rights. You may not copy, modify, distribute, sell, rent,
reverse engineer, or create derivative works without our express authorization.
Feedback you submit regarding the Services (comments, suggestions,
ideas or other input) may be used by us without restriction or compensation.
You waive any and all rights to such feedback.
Subscriptions, Payment and Refund Policy
Subscription Options and Fees
Premium services are available via Subscription plans. All plans and
pricing are published in the Apps and on the Websites. Introductory offer
prices apply only to the initial term. Subscription fees may change with notice
provided through the Apps, Websites, or email. Price changes do not affect
current Subscription periods.
Free trials
Free trials of Premium services may be offered by us or authorized
partners. The duration and details of the Free trial will appear in promotional
materials. Eligibility is at our discretion. Free trial offers cannot be
combined. If you provide payment details for a Free trial, you authorize us to
charge your payment method automatically after the trial ends unless you cancel
before trial expiration. For Free trials provided via third-party platforms,
cancellation must be processed with that third party.
Auto-Renewal
If your payment method supports auto-renewal, Subscription will
automatically renew at the end of each period unless you turn off auto-renewal
at least 24 hours beforehand. Fees are charged within 24 hours prior to
renewal.
You may manage or cancel auto-renewal in your account settings through
the platform where you purchased the Subscription. Turning off auto-renewal
allows use of Premium services until the end of the current paid term.
Payment Processing
Purchases and refunds are facilitated through third-party payment
processors. We may retry failed payments, update payment data, or switch
payment partners as required to complete transactions. For fraud prevention,
credit/debit payments may be verified before purchase completion.
For details on payment partners and processing, refer to our Privacy
Policy.
Refund Policy
Refund eligibility depends on your purchase platform and payment
method:
•
Websites:
ú 30-day money-back guarantee applies if canceled within 30 days of
initial purchase.
ú Money-back guarantee does not apply to auto-renewed Subscriptions
canceled after the auto-renewal charge, unless required by law.
ú Refunds outside the 30-day window are at our discretion and only
considered if Service was unavailable and reasonable attempts to resolve were
made. In such cases, pro-rata refunds may be issued.
•
Google Play Store:
ú No 30-day money-back guarantee. Pro-rata refunds may be considered if
Service was unavailable and user sought reasonable support.
•
Huawei AppGallery
or Other App Stores:
ú No 30-day money-back guarantee. Refunds subject to the app store’s
policies.
•
Third-Party Platforms (including Smileone, etc):
ú Refunds subject to those platforms’ independent policies.
•
Cryptocurrency Payments:
ú Refunds to be made in USD equivalent at the purchase date’s exchange
rate.
•
Prepaid/Gift Cards:
ú Refunds are not available unless supported by your card provider.
Refunds are processed without unreasonable delay. If a refund is
approved, access to the associated Premium services ends once the refund is
issued.
Important: Do not delete your account until any
refund is completed or processed; account deletion prevents us from locating
your order and processing your refund request.
For any question or refund support, you can contact us via email.
Prohibited and Restricted Uses
The Services must not be used for any unlawful or prohibited purpose.
This includes, but is not limited to:
•
Sending unsolicited advertisements
or spam;
•
Transmitting illegal, hateful,
threatening, defamatory, or infringing content;
•
Distributing content protected by
copyright or proprietary rights without permission;
•
Uploading or distributing explicit
material involving minors;
•
Engaging in conduct restricting
other Subscribers’ use of Services;
•
Unauthorized access, probing, or
hacking attempts;
•
Compiling, distributing, or using
lists of our IP addresses;
•
Military or prohibited weapons
development, or related activities;
•
Infringing intellectual property,
privacy, or other legal rights;
•
Modifying, copying, leasing,
selling, or distributing any part of the Apps or Services;
•
Reverse-engineering, model
extraction, or algorithm theft (unless prohibited by law);
•
Interfering with, disrupting, or
violating any aspect of the Apps, Services, or these Terms.
•
Use the Services and Apps in a
manner that violates any applicable laws, the Agreement, or for any unlawful
purpose.
In order to protect the Services from being misused or used to harm
someone, we reserve the right to take appropriate measures when our Services
are being used contrary to these Terms and applicable laws. You agree that we
may terminate your account or take any other legal measure provided by law,
without providing a refund for Services already paid, if you misuse the
Service.
Disclaimers
THE SERVICES (INCLUDING, WITHOUT LIMITATION, OUR APPLICATIONS,
WEBSITES, AND FEATURES) ARE PROVIDED “AS IS” AND “AS AVAILABLE.” WE MAKE NO
EXPRESS OR IMPLIED REPRESENTATIONS OR WARRANTIES OF ANY KIND, INCLUDING,
WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, TITLE, NON-INFRINGEMENT, OR WARRANTIES ARISING BY COURSE OF DEALING OR
USAGE OF TRADE.
WE DO NOT GUARANTEE THAT THE SERVICES WILL BE UNINTERRUPTED,
ERROR-FREE, OR FULLY SECURE. WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR
REQUIREMENTS OR EXPECTATIONS. YOU ASSUME ALL RISKS AND RESPONSIBILITY FOR YOUR
USE OF THE SERVICES.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO
SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, VPN MASTER AND ITS PARENTS,
SUBSIDIARIES OR AFFILIATES, NOR ANY OF THEIR OFFICERS, DIRECTORS, EMPLOYEES,
AGENTS, PARTNERS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT,
INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING
BUT NOT LIMITED TO LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR OTHER
COMMERCIAL DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS
OR YOUR USE OF THE SERVICES.
IN ALL EVENTS, THE TOTAL LIABILITY OF VPN MASTER FOR ALL CLAIMS UNDER
THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID TO VPN MASTER FOR THE SERVICES
IN THE TWELVE MONTHS PRECEDING THE EVENT THAT GAVE RISE TO THE LIABILITY. THIS
LIMITATION SHALL APPLY REGARDLESS OF THE CAUSE OF ACTION OR LEGAL THEORY—EVEN
IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Indemnification
You agree to indemnify, defend, and hold harmless VPN Master, its
parents, subsidiaries, affiliates, directors, officers, employees, agents,
distributors, and licensors, from and against any and all third-party claims,
actions, proceedings, losses, damages, liabilities, costs, and expenses
(including reasonable attorneys' fees), arising out of or relating to your use
of the Services, your violation of these Terms, or your violation of any rights
of another party.
Governing Law and Dispute Resolution
These Terms and any dispute or claim arising out of or related to these
Terms or the Services shall be governed by the laws of the Republic of
Singapore, excluding its conflict of law principles.
If a dispute arises, you agree to first attempt to resolve it by
contacting us directly. If unresolved, the dispute will be submitted to the
Singapore International Arbitration Centre (SIAC). The arbitration shall be
conducted in Singapore, in English, by three arbitrators—one selected by you,
one by VPN Master, and the third appointed by SIAC. The arbitration award shall
be final and binding on both parties.
Miscellaneous
•
Entire Agreement: These Terms, together with our Privacy Policy and any additional terms
to which you agree in the course of using our Services, constitute the entire
agreement between you and VPN Master regarding the Services and supersede all
prior agreements or understandings.
•
Severability: If any provision of these Terms is found to be invalid or
unenforceable, the remaining provisions will continue in full force and effect.
•
Waiver: No waiver by VPN Master of any breach or default of these Terms shall
be deemed a waiver of any preceding or subsequent breach or default.
•
Assignment: You may not assign or transfer any rights or obligations under these
Terms without our prior written consent. We may assign these Terms at our
discretion.
Contact
If you have any questions, concerns, or complaints about our Terms of
Service, our compliance with laws, or any other questions, contact:
•
Email: developer@secureguardpro.com